Refund policy

Returns & Refunds

We want you to love your timepiece. If it isn't the right fit, you can return or exchange it within 90 days of delivery.

Eligibility

  • Items must be unused, in original condition, and in their original packaging
  • A valid proof of purchase (your order number) is required
  • There are no restocking fees

Starting a Return or Exchange
Everything starts in our return portal: breitvacher.com/apps/redo/returns-portal/login. Enter your order number and email, choose your items, and follow the prompts. Returns sent without first being submitted through the portal cannot be accepted.

Return Shipping

  • Orders with Free Returns coverage: If you added return coverage at checkout, your return shipping is on us. You'll receive a prepaid return label through the portal at no cost.
  • Orders without coverage: Return shipping is the customer's responsibility. You may purchase a prepaid label through the portal, where the cost is deducted from your refund, or ship the item back yourself using a tracked carrier.

Exchanges
Want a different size, style, or model? Choose Exchange in the portal and pick your new item right there. No need to wait for a refund or place a new order. If your new item costs more, you'll pay the difference in the portal; if it costs less, we'll refund the balance.

Defective or Damaged Items
If your item arrives defective or damaged, start a return in the portal, select the reason that applies, and upload a few photos of the issue. Once approved, we'll send a replacement of the same item.

Refunds
Once your return arrives, we'll inspect it and notify you whether it's approved. Approved refunds are issued to your original payment method within 7 business days. Please allow additional time for your bank or card provider to post the credit. If it's been more than 7 business days since approval, reach out to support@breitvacher.com.

Questions?
support@breitvacher.com | +1 (302) 560-7613
1111B S Governors Ave STE 28154, Dover, Delaware 19904, USA
Monday to Friday, 9:00 AM to 5:00 PM EST